Privacy Policy

Draft for legal review. This policy has been prepared as a starting point based on how this website is built. Proserve Zambia must review it with a qualified legal adviser, complete the bracketed details and confirm it reflects actual practice before launch.

Who we are

This website is operated by Proserve Zambia [registered legal name, company registration number and registered address to be confirmed]. In this policy, "we", "us" and "our" refer to Proserve Zambia.

We are committed to handling personal information responsibly and in line with applicable data protection laws, including Zambia's Data Protection Act, 2021.

Information we collect

Information you give us

When you send an inquiry, we collect the information you provide, which may include:

• Your name, email address and phone number
• Your country of residence
• For education inquiries: your preferred study destination, education history, intended level of study, area of interest, preferred intake and any additional details you choose to share
• For technology inquiries: your organisation, the service you need, your project description, timeline and budget range

If you subscribe to our newsletter, we collect your email address.

Information collected automatically

When you visit the website, our hosting provider processes technical information such as your IP address, browser type and the pages you request. This is needed to deliver the website securely, prevent abuse (for example, by limiting repeated form submissions) and diagnose errors.

With your consent, we also use analytics cookies to understand how visitors use the website. See Cookies and similar technologies below.

How we use your information

We use personal information to:

• Respond to your inquiry and provide the services you request
• Send you an acknowledgement of your inquiry
• Send our newsletter, if you have subscribed
• Keep the website secure and protect our forms from spam and abuse
• Understand how the website is used so we can improve it (only with your consent)
• Meet our legal obligations

We do not sell your personal information.

Sharing your information

We share personal information only where necessary, with:

• Service providers who help us operate the website and communicate with you, including our website hosting provider (Vercel), email delivery provider (Resend), spam protection provider (Cloudflare Turnstile, where enabled), analytics provider (Google Analytics, only with your consent) and error monitoring provider (Sentry, where enabled)
• Educational institutions or other third parties — only with your knowledge and agreement, for example when you ask us to help with an application
• Authorities where we are legally required to do so

Some of these providers may process information outside Zambia. Where this happens, we take steps to ensure your information remains protected. [Details of safeguards to be confirmed.]

How long we keep information

We keep inquiry information only for as long as needed to respond to you and provide our services, and for any period required by law. [Specific retention periods to be confirmed.] Newsletter subscribers' details are kept until they unsubscribe.

Your rights

Subject to applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate information
• Ask us to delete your information
• Object to or restrict certain processing
• Withdraw consent at any time, where processing is based on consent

To exercise these rights, please contact us. You may also have the right to complain to the data protection authority in Zambia.

Cookies and similar technologies

We use a small amount of browser storage that is strictly necessary for the website to work — for example, to remember your cookie preferences. Our spam protection service may also use technical cookies to tell people and automated programs apart.

Analytics cookies are optional. They are only set if you choose "Accept analytics" in the cookie banner or enable analytics in Cookie preferences. You can change your choice at any time using the "Cookie preferences" link in the footer of every page.

Children

Many of the students we support are young people. If you are under 18, please involve a parent or guardian before sending us your personal information.

Security

We use appropriate technical and organisational measures to protect personal information, including encrypted connections (HTTPS), restricted access to inquiry information and secure service providers. No method of transmission over the internet is completely secure, but we work to protect your information.

Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated.

Contact us

If you have questions about this policy or how we handle personal information, please contact us. [Data protection contact details to be confirmed.]